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Posted on: December 20, 2019

Fremont Police Department Website Gets a Complete Makeover

computer screen and mobile device

A new Fremont Police Department website launched this week. After undergoing a complete rebuild, the new mobile friendly website features a modern design, enhanced search capabilities, and user-friendly menu navigation!

In spring 2019, the Fremont Police Department engaged several website designers and after a competitive bid process, Granicus was selected as the new website developer. With more than 4,500 customers, Granicus has worked with several California cities and agencies including San Jose, AC Transit, Napa County, Los Angeles, Ventura, and West Hollywood. The new site received a modern government URL and can be found at www.Fremontpolice.gov

As an agency that serves Silicon Valley, the use of technology was a critical component of the department’s new public communications platform.  With more than half of its users accessing the police website via a mobile device, the redesign team focused building a site to ensure the most requested information was prominently displayed. The site was also built with accessibility in mind.  The last major redesign of the police website was completed in 2010, and the new site offers a completely new online experience for users.

With a community service-oriented focus, usability was critical.  Based on analytics, the most visited pages and requested services have been completely revamped. The site features intuitive navigation and prominently displayed search capabilities. The new Traffic Unit pages are a great example of the new look and feel of content management the website has to offer.. While the Department is still in the process of building out more pages, a priority of the project included further enhancing its public portal. The public portal contains information on major investigations, including displaying State mandated department policies and training, as well as public information on officer involved shootings and incidents of public concern.

The site performs best on Google Chrome, Apple Safari, Microsoft Edge and Mozilla Firefox.  Some features are not available on Internet Explorer.  The site will continue to undergo tweaks and additions in the coming weeks. 

In addition to the new main website, the Department recently launched a microsite dedicated solely to recruitment.  Due to retirements, promotions and attrition, the Department has averaged 15-20 officer vacancies over the last several years.  The microsite is one of several new initiatives, including a $10,000 hiring bonus for newly hired Police Officers that have been implemented in the last three months.  The microsite is complementary to the new main website and offers candidates a front-row view into the Department’s culture, career growth opportunities, and even an opportunity to chat with a recruiter! It too features a modern design and is extremely friendly to users on mobile devices. Learn more online.

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