City Closure and Contacts

Most City of Fremont Facilities will now be Closed to the Public through May 3, 2020

The City of Fremont has adjusted its City facilities closure period to extend from March 16, 2020 through May 3, 2020 (from the previously announced March 16, 2020 through April 7, 2020 closure). This change is to align with the March 31, 2020, Shelter In Place Order, issued by the Alameda County Public Health Department, in coordination with six bay area counties and the City of Berkeley, announced for residents in the Bay Area to stay home through May 3, 2020 to help slow the spread and reduce future impact on local hospitals from Coronavirus Disease 2019 (COVID-19). Given some of the updated regulations in the new Order, the City will continue to publish regular updates for the community.

The following is a list of updated essential City services our departments and divisions will be providing to the public from March 16, 2020 through May 3, 2020. The City will continue to evaluate its essential City services delivery and adjust accordingly through May 3, 2020.

City Administration, 3300 Capitol Ave, Building A and Building B

  • City Manager’s Office, please call (510) 284-4000 or email 
    • The front lobby and counter window at City Hall are closed to the public and City staff can be contacted via telephone and email.
  • City Clerk’s Office, please call (510) 284-4060 or email 
    • Due to the new Shelter In Place Order, non-essential Council agenda items and City Commission meetings will be continued to a later date.
  • Human Resources, please call (510) 494-4660 or email
    • Human Resources offices are closed to the public and HR staff can be contacted via telephone and email.
    • HR will continue to provide essential internal services (such as payroll and benefit changes) to City Fremont staff and will conduct that business virtually/via telework.
    • Non-essential recruitment activity will be rescheduled, and essential recruitments will be conducted online via video conferencing whenever possible. Visit our webpage for a list of current recruitments underway.
  • Economic Development, please call (510) 284-4020 or email 
    • Business hotline - Please call 510-284-4020 for business resources and questions regarding COVID-19, or email 
  • Environmental Services, please call (510) 494-4570 or email 

  • Fremont Fire Department, Fire Administration, please call (510) 494-4200 or email 
    • All Fire stations are open for walk in emergencies and the Safe Surrender program.
    • The Fire Marshal will continue to work with Economic Development as needed on business support deemed essential during this time.
    • There will be no public education events in or out of the fire stations; no ride-alongs, and no station visits.
    • Fire Prevention will also suspend all inspections.
  • Recreation Services, please call (510) 494-4300 or email 
    • A reduced level of services will continue for litter, debris and trash removal, site evaluations, Hazard ID and abatement, graffiti ID and abatement, vandalism graffiti and abatement, tree calls, and right of way hazards abatement.
    • Beginning Tuesday, March 17, 2020, the Parks Division will be implementing a minimal parks staffing operating model that will consist of modified coverage from individual crews covering their assigned route one day per week on a five day a week rotation, not including weekends. Special work schedules are currently suspended until further notice and a workday will be defined as Monday through Friday, 7 a.m. to 3:30 p.m.
  • Finance, please call (510) 494-4610 or email 
    • Revenue Division Services, Payments, and Contact Points during City of Fremont Closure:
      • Business Tax:
      • Effective immediately, the City’s Finance Department will suspend business tax penalties and interest payments. This will remain in effect until further notice. If you have questions, or to find out if your business qualifies for business tax relief, please email the City’s Revenue Division  or Economic Development Department. You may also visit our Business Resources webpage.
      • General Revenue Questions:
        • Email - response within two business days.
        • Phone: (510) 494-4790 - will go to voicemail and will be returned within one business day.
      • Transient Occupancy Tax and Invoices: Continue to mail payments to:
        • City of Fremont
          Revenue Division
          PO Box 5006
          Fremont, CA 94537

Development Services Center, 39550 Liberty Street

  • Building Inspection: (510) 494-4400 or e-mail
  • Code Enforcement: (510) 494-4430 or e-mail
  • Development Services Center: (510) 494-4443 or e-mail
  • Housing: (510) 494-4500 or e-mail
  • Planning: (510) 494-4440 or e-mail
  • Plans and Permits: (510) 494-4460 or e-mail
  • Sustainability: e-mail
  • Those who have scheduled business with the Development Services Center (building inspections, plan check appointments, etc.) are being contacted by City staff.
  • Development Services is suspending most services for all divisions, but staff will be available by phone or email to provide assistance and answer questions. See contact information above.

 Public Works Department, 39550 Liberty Street 

  • Engineering: (510) 494-4700 or e-mail
  • Transportation Engineering: (510) 494-4745 or e-mail
  • Maintenance Center, 42551 Osgood Road, (510) 979-5700 or email e-mail 
  • Street Sweeping will temporarily be suspended in all areas of the city until May 3, 2020. On May 4, 2020, staff will reassess priorities and decide on the appropriate course of action for Street Sweeping moving forward.

Fremont Police Department – 2000 Stevenson Blvd., (510) 790-6800, 

  • Animal Services: (510) 790-6630, (510) 790-6644 (licensing) or e-mail.  Routine filed service will remain unchanged. Lobby will be closed and administrative services (licensing, adoptions, etc.) will be done utilizing phone calls and setting of appointments. Visit the Shelter’s website for more information.
  • Records Unit: (510)790-6800 - FPD lobby will be closed to the public. Records related requests from the public will be handled utilizing phone calls and setting of appointments.
  • Detention Facility (Jail): (510) 790-6871 – Jail operations will continue with normal operations. Visitors, tours, LiveScans and other non-essential duties will be suspended until further notice.
  • Property & Evidence: (510) 790-6921 – Lobby closed to the public. Request for property made by public will be handled utilizing phone calls and setting of appointments.
  • Recruitment: (510) 404-8934 or visit the Police Recruitment website. In-person recruiting has been suspended. Hiring efforts will continue utilizing technology to conduct interviews and other candidate assessment needs.
  • All building tours, volunteer programs, community events and meetings have been suspended.

 Human Services, 3300 Capitol Ave, Building B

  • Human Services: 510-574-2050 or e-mail
  • Senior Center
    • Senior Center Updates (Recorded Message): 510-790-6610
    • Senior Helpline (For questions about Senior Services, resources and supply needs for vulnerable persons) 510-574-2041
    • Consistent with Public Health guidelines the Fremont Senior Center located at 40086 Paseo Padre Pkwy in Fremont, Ca will be cancelling all classes, rentals, meals and activities effective Tuesday 3/17/20 through at least 3/31/20. Adults 55+ that utilize the center are encouraged to check the senior center’s website to find out how services will be implemented amid the COVID-19 virus in the future. The senior center update line 510-790-6610 will provide latest senior center service news. The Fremont Senior Center’s Facebook page will also provide service updates.
    • At this time, the following limited services will be available: 
      • Homeless Seniors may reserve a shower time slot M, W and Fri from 10-2pm. Please call 510-574-2222 to confirm availability of showers. 
      • On Thursday March 26th a limited amount of premade grocery bags from Tri-City Volunteers can be picked up curbside while in vehicles, beginning at 1:30pm.
    • If adults 55+ are feeling lonely and need someone to talk to they may call the Institute on Aging’s Friendship Line at 1-800-971-0016. Life Elder Care also provides home delivered meals and can be reached at 510-894-0370. Youth and Family Counseling Services 574-2100
  • Ride-On Tri-City! Program (Transportation Services for the Elderly and Disabled), please call (510) 574-2053
    • Ride-On Tri-City’s Travel Training activities, including applications for senior Clipper cards, as well as the program’s Group Transportation outings have been suspended through March 31, 20200.
    • Although all in-person appointments for transportation assistance have been suspended through March 31, 2020, Tri-City seniors and individuals with disabilities are still able to call the Ride-On Helpline for assistance. Staff will be available by phone to connect community members with essential transportation services (i.e. to and from dialysis clinics, medical appointments, etc.) and help address transportation concerns and questions.

Fremont Family Resource Center, please call (510) 510-574-2000 for General Service Information

The Fremont Family Resource Center (FRC) building located at 39155 Liberty Street which houses 24 State, County, City and Non-Profit Organizations will remain open. Each agency will be determining its own schedule and staffing level. However, the FRC City Office (Suite A110) will be closed to the general public. For families seeking support please call the Family Support Services phone line 510-574-2000. Telecare support and resources will be offered remotely by Family Support Coordinators. 

  • City staff will be available to address and respond to FRC facility-related concerns of FRC partner agencies. Please call (510) 574-2000
  • CalWORKs participants in need of counseling services can call (510) 574-2023. Ongoing clients will be offered Telecare services.
  • Discovery Cove Drop -In Childcare services are currently suspended.
  • Homeless Services and Hygiene opportunities, please call (510) 574-2222
  • Rent Review: For all rent increase questions and services, please call (510) 733-4945 or e-mail
  • SparkPoint financial coaching will be handled remotely call (510) 574-2020 for more information.
  • Substance Use Disorder (SUD) Intervention and Counseling, when possible, will be conducted via telemedicine (Phone or video sessions). If telemedicine is not suitable for clients or they are in a crisis situation an office appointment may still be scheduled, using social distancing protocols. New clients needing a telephone screening appointment can call 510-790-6940 for SUD services.
  • VITA (Volunteer Income Tax Assistance)
    • The Fremont Family Resource Center’s VITA (Volunteer Income Tax Assistance) program, as well as VITA programs throughout the San Francisco Bay Area, is being suspended.  VITA customers with appointments will be called to cancel and instructions will be given for rescheduling the appointment.  For updates about the Fremont Family Resource Center, Ohlone College Tri-Cities Career Center, New Haven Adult School, and the Union City Family Center tax sites, visit their website.
      To help you file your tax returns, United Way Bay Area’s Earn It, Keep It, Save It Coalition is providing access to free on-line tax preparation programs.  For more information, please visit their website.
    • The IRS and the State of California have extended the tax filing deadline to July 15, 2020. For more information visit the IRS website and the Franchise Tax Board website.
  • Youth and Family Services (YFS), please call (510) 574-2100 for general information
    • Effective March, 16, 2020, Youth and Family Services will be significantly limiting in-office appointments and modifying its operating procedures and practices to ensure staff and client safety. The following policies and procedures will be in effect through April 7, 2020 and may be revised or extended as new direction and information is received.
    • Client appointments: All client appointments, when possible, will be conducted via telemedicine (Phone or video sessions). If telemedicine is not suitable for clients or they are in a crisis situation an office appointment may still be scheduled, using social distancing protocols. Special consideration will be taken for play therapy so that only toys that can be easily and quickly disinfected will be used. Counselors will also conduct caregiver sessions over the phone or via video as needed. Due to the school closures, counselors will reach out to their school-based clients to offer these services to the clients they would typically see at school sites.
      • Crisis appointments: Our crisis counselors will be on duty Monday through Friday responding to crisis as needed, including the following:
      • Family relationship crisis: We are currently accepting referrals from Fremont or Newark Police Department for family relationship crisis. We will use measures to prevent community spread of COVID-19, which includes social distancing, use of handwashing and disinfectants. If the client or family members appear ill, we will recommend they seek medical attention/consultation.
    • Client crisis: For our clients on our caseload who are experiencing crisis, we will conduct a telemedicine session or a face to face session, using measures to prevent community spread of COVID-19, which includes social distancing, use of handwashing and disinfectants. If the client or family members appear ill, we will recommend they seek medical attention/consultation.
    • New Intakes: We are temporarily closed to new referrals due to generally full caseloads. Anyone contacting YFS for new, non-crisis services will be referred to ACCESS 1-800-491-9099 (if MediCal) or their Primary Care Provider. We will continue to update staff on our protocol and make decisions based on our capacity and our ability to serve the community.
  • FRC Agency Status ThumbnailClick here for a printable version of the FRC Agency Status during Shelter in Place Order.





Closure Updates from other Agencies:

Fremont Unified School District

  Alameda County Office of Education