Ride-On Tri-City! is limiting in-office appointments and modifying operating procedures and practices to ensure the safety of community members and staff. The following policies and procedures are in effect and may be revised as new direction and information is received.

For more information, please contact Ride-On Tri-City! at 510-574-2033 or RideOnTriCity@fremont.gov

The wearing of face coverings and physical distancing is still being practiced in City facilities; we encourage community members to wear masks when in our buildings; masks are available in the Human Services front lobby.

As of July 6, 2021, the Human Services front lobby (Fremont City Hall, Building B, 3300 Capitol Ave.) will be providing the following Ride-On Tri-City! services:

• Senior Clipper Cards (individuals applying for the first time, must provide proof of age and complete an application)
• Acceptance of completed Ride-On Tri-City! Transportation Service applications
• Wheelchair Accessible Van and Taxi Voucher purchases
• Check-In for in-person scheduled appointments

Assistance with transportation needs will still be provided primarily by phone and email. If service cannot be provided by phone, staff will schedule an in-person appointment to provide needed assistance.

IMPORTANT: The CDC still requires masks be worn on all public transportation services, including Ride-On Tri-City’s Ride-Hailing, Taxi and Wheelchair Accessible Van services. For more information on mask requirements for public transportation, visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/face-masks-public-transportation.html