Ride-On Tri-City! Transportation Services
Ride-On Tri-City! is limiting in-office appointments and modifying operating procedures and practices to ensure the safety of community members and staff. The following policies and procedures are in effect and may be revised as new direction and information is received.
For more information, please contact Ride-On Tri-City! at 510-574-2033 or RideOnTriCity@fremont.gov
The wearing of face coverings and physical distancing is still being practiced in City facilities; we encourage community members to wear masks when in our buildings; masks are available in the Human Services front lobby.
As of July 6, 2021, the Human Services front lobby (Fremont City Hall, Building B, 3300 Capitol Ave.) will be providing the following Ride-On Tri-City! services:
- Senior Clipper Cards (individuals applying for the first time, must provide proof of age and complete an application)
- Acceptance of completed Ride-On Tri-City! Transportation Service applications
- Wheelchair Accessible Van and Taxi Voucher purchases
- Check-In for in-person scheduled appointments
Assistance with transportation needs will still be provided primarily by phone and email. If service cannot be provided by phone, staff will schedule an in-person appointment to provide needed assistance.
IMPORTANT: The CDC still requires masks be worn on all public transportation services, including Ride-On Tri-City’s Ride-Hailing, Taxi and Wheelchair Accessible Van services. For more information on mask requirements for public transportation, visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/face-masks-public-transportation.html
Ride-On Tri-City! assists seniors and people with disabilities residing in Fremont, Newark and Union City with all of their transportation needs. Transportation Resource Specialists are available by phone or in- person to discuss an individual's transportation needs and help the individual get connected with the right transportation services and resources. If you have questions about the transportation services listed, call Ride-On Tri-City! at (510)574-2053.
Ride-On Tri-City! is a program of the City of Fremont's Human Services Department. The program provides affordable transportation to and from destinations in Fremont, Newark and Union City.
Ride-On Tri-City! HelplineTransportation Resources Specialist can help answer any questions about getting around in the community.
Learn about public transit features that make riding easier for seniors and people with disabilities! Through classroom instruction and a field outing on bus and BART, you will learn how to plan trips, read transit schedules, pay fares, transfer between buses and BART and travel on transit safely.
Ride-Hailing ServiceSubsidized Lyft rides within Fremont, Newark and Union City are available 8am to 6pm, 7 days a week, for participants with their own smartphones and have an active Lyft account (app downloaded and payment method set up).
Individuals who do not have smartphones can get discounted Lyft or Uber rides Monday-Friday, from 8am to 6pm, through a call center.
Rides are on-demand and usually arrive within 5-10 minutes of ride request.
Our subsidized Taxi Service provides rides within Fremont, Newark and Union City and are available 8am to 6pm, 7 days a week. Rides are requested on the same day as needed.
Wheelchair Van Service
Our Wheelchair-Accessible Van Service is available to Fremont and Newark residents who use wheelchairs or who are ambulatory and require special door-to-door assistance.
Programs funded by Alameda CTC http://www.alamedactc.org/ through Measure B and Measure BB Sales tax.