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1. Will my CLASS account and login work with the new system?
2. Will I have access to my CLASS account after Fall (December 2020)?
3. What will happen to the information in the old system (CLASS account)?
4. How do I create a new account?
5. Why is there a new system?
6. Who to contact with questions on either account?
7. How do I change the date of birth for a family member?
8. Is an online account required to register for activities?

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1. How can I request a refund or transfer for an activity?
2. Can I register online?
3. Can I register over the phone?
4. What is your Federal Tax ID number?
5. Where can I find the Rec Guide?
6. How can I update my account information?
7. What are your office hours?
8. Do you have a Facebook page?
9. What is your refund/transfer policy?
10. My activity got cancelled... What do I do now?
11. What job opportunities are available in Recreation?
12. What is the address for the registration desk?

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1. I registered my child for Virtual Tiny Tots, now what?
2. When should I expect to receive my email invitation for the Google Classroom?
3. What supplies are needed for the class?
4. What should I expect on class meeting days?
5. As a parent what will my involvement be?
6. What platforms are used?
7. Do I need a printer?
8. How long are Zoom meetings?
9. After the class is over will I still have access to the resources on Google Classroom?

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1. What is a virtual program and how does it work?
2. What is Zoom Video Conferencing? How do you access Zoom?
3. What are the system requirements to take a virtual class?
4. Once you register for a virtual class at www.RegeRec.com , what’s next? How do I join the class?
5. Some virtual programs include supplies. How will we receive them?
6. For virtual programs designed around LEGOs, do we need to supply our own LEGOs?
7. Certain virtual programs require an additional Material Fee. How do I pay they?
8. Are there any discounts for registering for multiple classes and/or camps for children?

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1. What camps are being offered?
2. How can I register for camps?
3. Is the Registration Desk at City Hall open?
4. What safety measures are you taking at camp?
5. I have questions? Who can I ask?
6. Will the kids need to wear masks all day?
7. Will the staff wear masks/face covering?
8. Does the parent need to wear a mask/face covering?
9. How many staff per camp?
10. What is staff doing to keep my child safe?
11. Will staff be taking temperatures every day?
12. Do you have extended care?
13. Where can I find updates on facilities, parks, playgrounds, etc?
14. Are transfers allowed once a camp has started?
15. Is lunch provided at camp?
16. Are discounts & payment plans offered?