No, it is not a requirement to submit a photo, video, or audio file. It is highly recommended to give the Department assigned to respond has a better visual or perspective of the issue being reported. If no media files are added, please add as much details in the Description about the location and contact information for follow up. 

Yes, however, we encourage you sign up for a Fremont App account; you can submit a request anonymously and allow Fremont Staff to reach out if more information is needed in order to provide service to the location. 

The City of Fremont is committed to providing affordable housing for the community. Several programs and resources are available.

Fremont App is free to download on your smartphone or you can use it in your computer’s browser.

When creating an account on The Fremont App, a new user is prompted to provide First Name, Last Name, and Email Address at sign up. Users with a Fremont App account may still submit service request(s) anonymously by selecting 'Create Anonymously' option at the bottom of the login screen or go to the 'Settings' Tab, select the 'Settings' menu, and check the box marked 'Report Anonymously.'

The email address is solely used to allow email communication between Fremont Staff and resident for follow-up. Location is captured only for reporting purposes. RockSolid Technologies, the company developing and hosting the Fremont App, states that they will never sell your information for commercial purposes.

The City of Fremont launched Fremont App in May 2020. The Fremont App is a new CRM application that enables residents to report a wide range of local, non-emergency issues directly to City departments. By accessing Fremont App on a smartphone, tablet, or computer, residents can take a picture or video of local issues, such as potholes, tree hazards, unsafe and unsanitary malfunctioning streetlights or traffic signals, add a message to describe each respective issue, and send it directly to the proper City department.

The application uses geo-location technology to automatically route the problem’s exact location to the City, simplifying the reporting process for users. If users decide to create accounts they will receive notifications about the request’s status.

Watch a quick Overview of the Fremont App on YouTube.

• Encampment
• Illegal Dumping
• Potholes
• Street Lights
• Traffic Signals
• Tree Concerns
• Vehicle Repair
• Unsafe and Unsanitary Homes
• Weed & Vegetation Management 
• And More ...

Learn how to Report a Concern on the Fremont App on YouTube.